{"id":4521,"date":"2020-11-09T00:50:42","date_gmt":"2020-11-08T22:50:42","guid":{"rendered":"https:\/\/www.amestoapps.com\/?page_id=4521"},"modified":"2020-11-09T00:50:42","modified_gmt":"2020-11-08T22:50:42","slug":"support","status":"publish","type":"page","link":"https:\/\/beezy365apps.com\/en\/partner-2\/support\/","title":{"rendered":"Tech Support"},"content":{"rendered":"

[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_slider location=”partner” overall_style=”classic” bg_animation=”none” slider_transition=”slide” caption_transition=”fade_in_from_bottom” button_sizing=”regular” slider_height=”250″][page_submenu alignment=”center”][page_link link_new_tab=”true” title=”APPS STATUS” id=”1634547115748-8″ tab_id=”1634547115749-9″ link_url=”https:\/\/status.amestoapps.com\/”][\/page_link][page_link link_url=”https:\/\/www.amestoapps.com\/partner-2\/support\/” title=”TECH SUPPORT” id=”1634547115776-7″ tab_id=”1634547115776-7″] [\/page_link][page_link link_url=”https:\/\/www.amestoapps.com\/partner-2\/download\/” title=”DOWNLOAD” id=”1634547115793-4″ tab_id=”1634547115794-3″] [\/page_link][page_link title=”VERSION HISTORY” id=”1634547115804-4″ tab_id=”1634547115804-3″ link_url=”https:\/\/www.amestoapps.com\/partner-2\/version\/”][\/page_link][page_link title=”SALES SUPPORT” id=”1634547115840-4″ tab_id=”1634547115840-10″ link_url=”https:\/\/www.amestoapps.com\/partner-2\/support-2\/”][\/page_link][page_link title=”ADMIN” id=”1634547115858-6″ tab_id=”1634547115858-9″ link_url=”https:\/\/www.amestoapps.com\/partner-login\/partner-profile\/”][\/page_link][page_link title=”LOG OUT” id=”1634547115881-9″ tab_id=”1634547115881-4″ link_url=”https:\/\/www.amestoapps.com\/partner-login\/?swpm-logout=true”][\/page_link][\/page_submenu][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]<\/p>\n

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Tech Support Amesto Apps<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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1st<\/sup>\u00a0line support<\/strong>\u00a0is handled by the local Amesto Solutions company with the use of local knowledge, colleagues and tools provided by Amesto Apps.<\/p>\n

Danish companies are handled by Amesto Solutions Denmark<\/strong><\/a><\/p>\n

Swedish companies are handled by <\/a>Amesto Solutions Sweden<\/strong><\/a><\/p>\n

Norwegian companies are handled by Amesto Solutions Norway<\/strong><\/a><\/p>\n

All other companies are handled by Amesto Solutions Denmark<\/strong><\/a><\/p>\n

2nd<\/sup>\u00a0line support.<\/strong> The 3 Amesto Solution countries have a common 2nd<\/sup> support team with Amesto Apps experts.
\nPlease escalate software malfunctions, bugs or wishes for new features to the Amesto Apps team<\/p>\n

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How to escalate Amesto Apps support requests<\/strong><\/h2>\n

Amesto Apps will handle support requests escalated by the 2nd<\/sup> line support team, typical software malfunctions, bugs or wishes for new features. Amesto Apps always report back to the request owner. The request owner will be in charge of the communication with the customer.<\/p>\n

Issues of general interest<\/strong><\/h2>\n

Issues of general interest, roadmaps etc. will be publish in the news section at www.amestoapps.com<\/a>. Also we suggest that yo sign up on the Amesto Apps Status page, in order to receive push messages on all status changes for the apps.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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