{"id":4622,"date":"2020-11-11T13:55:05","date_gmt":"2020-11-11T11:55:05","guid":{"rendered":"https:\/\/www.amestoapps.com\/?page_id=4622"},"modified":"2020-11-11T13:55:05","modified_gmt":"2020-11-11T11:55:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/beezy365apps.com\/en\/partner-2\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_slider location=”partner” overall_style=”classic” bg_animation=”none” slider_transition=”slide” caption_transition=”fade_in_from_bottom” button_sizing=”regular” slider_height=”250″][page_submenu alignment=”center”][page_link link_new_tab=”true” title=”APPS STATUS” id=”1605109893143-10″ tab_id=”1605109893143-4″ link_url=”https:\/\/status.amestoapps.com\/”][\/page_link][page_link link_url=”https:\/\/www.amestoapps.com\/partner-2\/support\/” title=”TECH SUPPORT” id=”1605109893189-3″ tab_id=”1605109893189-9″] [\/page_link][page_link link_url=”https:\/\/www.amestoapps.com\/partner-2\/download\/” title=”DOWNLOAD” id=”1605109893209-0″ tab_id=”1605109893209-1″] [\/page_link][page_link title=”VERSION HISTORY” id=”1605109893231-9″ tab_id=”1605109893231-2″ link_url=”https:\/\/www.amestoapps.com\/partner-2\/version\/”][\/page_link][page_link title=”ROADMAP” id=”1605109893265-3″ tab_id=”1605109893265-1″ link_url=”https:\/\/www.amestoapps.com\/partner-2\/roadmap\/”][\/page_link][page_link title=”SALES SUPPORT” id=”1605109893286-4″ tab_id=”1605109893287-5″ link_url=”https:\/\/www.amestoapps.com\/partner-2\/support-2\/”][\/page_link][page_link title=”ADMIN” id=”1605109893306-6″ tab_id=”1605109893307-5″ link_url=”https:\/\/www.amestoapps.com\/partner-login\/partner-profile\/”][\/page_link][page_link title=”LOG OUT” id=”1605109893345-2″ tab_id=”1605109893345-1″ link_url=”https:\/\/www.amestoapps.com\/partner-login\/?swpm-logout=true”][\/page_link][\/page_submenu][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]<\/p>\n

FAQ, manuals, instructions, certificates etc.<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”padding-17-percent” column_padding_position=”left-right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-5-percent” column_padding_position=”all” background_color=”#e9dede” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]<\/p>\n

EDS\/EDS Online<\/h2>\n

EDS Online Install Guide<\/h3>\n

Install Guide – EDS Online<\/a><\/p>\n

EDS Debug<\/h3>\n

EDS Debug<\/a><\/p>\n

EDS Web Search Window stay open i SuperOffice 8<\/h3>\n

Use this insctruction to force the EDS Search Window to stay open. Users needs this, if they want to return to the seach result and click on a different row again and again.The use of Custompath and Scripting have changed in SuperOffice version 8. Fortunately the new way is far easier to set up and flexible in use.<\/p>\n

Solution:\u00a0EDS Web Search<\/a><\/p>\n

EDS Refresh Snapshot<\/h3>\n

When using the EDS Frontend it is important to have the Refresh Snapshot task running on the backend server. The snapshot task ensures the Frontend is aware of new list entries, preferences and licenses. Without it you will often see errors like this<\/p>\n

\"\"\"\"<\/a><\/p>\n

Solution:\u00a0EDS Refresh snapshot guide<\/a><\/p>\n

SuperOffice Merge companies\/persons<\/h3>\n

Merging of companies and persons is not natively supported in EDS. It is however quite possible to create your own logic in EDS to handle merging.<\/p>\n

SuperOffice merges are located in the [MERGEMOVELOG]. From here you can either create a form in EDS where the user can select the fields they wish to merge or overwrite. Or you could simply via a trigger in EDS set a static result for merges.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-5-percent” column_padding_position=”all” background_color=”#bcb88a” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]<\/p>\n

Online Dashboard<\/h2>\n

Online Dashboard Client Log<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-5-percent” column_padding_position=”all” background_color=”#b0b9c0″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]<\/p>\n

Online Signature<\/h2>\n
What does til \u201cProcess\u201d button do?<\/strong><\/div>\n

The Process button completes the signing process, illustrating that the internal document signing process has finish. Can be used as a check or follow up, if the customer has an internal process to do after the document is signed. We always recommend customers to press the \u201cProcess\u201d when a document is signed.If not it will ultimately affect performance because all documents must be loaded each time a Signicat tab opens.<\/p>\n

Does Signicat and Online Signature fulfil the requirements to be an \u201cadvanced\u201d electronic signature in relation to eIDAS?\u00a0<\/strong><\/p>\n

Yes, see the Bird & Bird Memorandum<\/a><\/p>\n

Is it necessary to use an\u00a0\u201cadvanced\u201d signature in order for the signature to be accepted as proof in legal proceedings?<\/strong><\/p>\n

Yes, see the Bird & Bird Memorandum<\/a>[\/vc_column_text][vc_column_text]Online Signature guides<\/strong><\/p>\n

\n

How to config the Online Signature<\/a><\/p>\n

How to config the SuperOffice Endpoint<\/a><\/p>\n

2 ways to config the webservice<\/a><\/p>\n

How to trust Signicat mailservers (SPF)<\/a><\/p>\n

SuperOffice Security Certificate for Online Signature<\/a><\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-5-percent” column_padding_position=”all” background_color=”#bcb9c0″ background_color_opacity=”0.5″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]<\/p>\n

PDF Manager<\/h2>\n

PDF Manager Debug<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-5-percent” column_padding_position=”all” background_color=”#caad88″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]<\/p>\n

Phone Integration (PBX Dial)<\/h2>\n

PBX Dial debug<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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