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SOLBERG HANSEN
Easier everyday life with Online Signature
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SuperOffice CRM simplifies sales and customer follow-up and with the help of a number of add-on programs you can get even more out of the solution. A company that has discovered what SuperOffice can do for them is Norwegian Solberg & Hansen. They offer coffee to offices and catering establishments both at home and abroad. We had a chat with sales consultant Tina Ellevold Karlsen to hear a little about how the use of Online Signature has freed up time and made everyday life more efficient for the employees.
From colonial to coffee art
Much has happened since the story of Solberg & Hansen began in a colonial store in Oslo in 1879. Today, the company is Norway's largest and oldest specialty coffee roaster and now supplies coffee to small and large customers all over the country. But with a large customer portfolio, there are many contracts and orders to keep track of and a large amount of time spent on administration became a challenge, which stole a lot of capacity from those who have to follow up on the customers.
Tina talks about the routines for contract signing before they took off Online Signature in use.
- The old system put an end to quite a few things. For example, we cannot send out an espresso machine to the customer before the contract is signed, she says, before describing a long process that neither the sellers nor the customers were satisfied with.
- Previously, we had to draw up contracts which we sent to the customer by e-mail. The customer then had to print out the contract, then sign it, scan it and finally send it back to us. But not many coffee shops have printers or scanners, so this could take quite a long time - up to several weeks. In fact, it happened that we had to print the contract ourselves and take it to the customer. After that, the sellers had to take a picture of the signed contract with their mobile phone or take it to the office to scan it before they could register it at all. The whole process became very extensive, and it was downright time-consuming and a source of irritation for the sellers, she says.
Finding the optimal solution
Solberg & Hansen already used SuperOffice CRM as a tool to get an overview of most of what they do; both when it comes to working towards customers and other activities.
- We log everything we do in SuperOffice CRM. Here we plan trips and other tasks; both internally and towards customers. In addition, it works as a system for storing contracts and other important documents, says Tina.
The flexibility and integration option with SuperOffice was therefore decisive for the choice of solution at Solberg & Hansen, when they finally decided to do something with the old, time-consuming routine.
In the end, I concluded that there had to be a better way to solve the way we handled contracts. So I started to Google. We investigated several different solutions, but the choice was simple when we found out that the electronic signing services from Signicat, which Amesto Solutions offers, can be integrated with SuperOffice, says Tina.
Satisfied sellers - satisfied customers
After using the system for approx. a year, Solberg & Hansen are enormously satisfied with the solution, which has helped them deal with the challenges they previously faced.
– The system is very simple to use. It is very fast to both create contracts and send them for signature. All our sellers have gone through how to do it, and as long as the customer reads the email it is very quick to do. One day I created and sent a contract to a customer and got it signed back after just five minutes, she says.
Tina likes to recommend online signature to others and believes that especially those who use SuperOffice will benefit from the solution.
- Everything is fed directly into the system, and you can see whether a contract has been signed or not. You get rid of a lot of manual work, and everything goes very quickly, as long as you have ready-made templates for contracts, she says.
They also experience increased customer satisfaction with the new solution. Tina says that they previously received a lot of feedback from customers that it was difficult and that there was too little control over the contracts. These disappeared completely after Solberg & Hansen started using Online Signature.
- Now our customers don't say so much, and that's a good thing! The feedback we get now is exclusively positive and more of the type: «Oh! can we sign the contract right away?». In addition, the use of the BankID solution is safe for both the customer and the company.
Automated processes that provide full control
Tina emphasizes that the solution is both effective and easy to use for everyone.
- There is an extremely good user interface. It even simplifies the internal routines. Another big advantage is that once the contract is signed, I don't have to print the contract on paper and then deliver it to the order department. Now the message is given automatically. With many sellers, it also simplifies the follow-up on a daily basis.
- In SuperOffice, everyone can see what has been done. If someone is absent, I can simply go in and check the status of the contract: Has the contact been sent? Is it signed? Should it be sent again? It is very practical that everyone has a full overview at all times and knows what is possibly missing, continues Tina.
In conclusion, Solberg & Hansen say that they are satisfied with the collaboration with Amesto Solutions and have had very few problems with the solution.
- We have received good help, and when we have rarely encountered error messages, it has been resolved quickly. It is typically just an update on the server that is missing, she says.
Are you curious to find out how your company can work more efficiently?
Read more about Online Signature or contact us for a non-binding chat.
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