Be one step ahead when customers call
SuperOffice phone integration
Install Beezy365apps phone integration to SuperOffice CRM and "Phone Integration" will take you directly to the right contact person/contact card when the phone rings. Time-saving for both sales, administration and support.
Integrate your phone system with SuperOffice CRM and let the phone integration app take you directly to the right contact card when the phone rings. The phone integration app runs on your Windows OS-based PC and connects your phone system with SuperOffice CRM to handle all your calls seamlessly and efficiently.
Provide perfect service when the phone rings with Phone Integration
Get access to all relevant information as soon as the customer calls, and give them an experience out of the ordinary.
Do you want to compete on customer service?
Then use Phone Integration for SuperOffice CRM Onsite. Customers love to be recognized. Provide better service quickly when you have the full overview and can start the most used SuperOffice tasks with one click.
Phone Integration connects the company's telephony solution with SuperOffice Sales & Marketing and SuperOffice Service.
See who is calling, start a SuperOffice CRM activity, a support case, jump to the customer's customer card or call directly from SuperOffice CRM. Telephone integration optimizes the daily routines in SuperOffice CRM and reduces the chances of errors.
Connecting SuperOffice with the phone means:
- That you are well prepared when the customer calls, so that you can improve customer service
- That you immediately have an overview of all previous activities on this particular customer
- That you save time. On your own behalf as well as the customer's
- That you are able to work more efficiently
Incoming calls are matched against your SuperOffice database and a pop-up shows who is calling
From the first pop-up you can choose an action, e.g. create call or create service case. This can also be set up to be automated.
Benefits
- Full overview of the customer's commitment before the customer has time to say his name.
- More personal customer service. Customers like to be "recognised".
- Better customer service – quick access to relevant data with one click.
- Click2Dial – call via SuperOffice.
- Better efficiency and fewer errors.
Key features
- Presentation of SuperOffice contact on incoming calls.
- Jump to customer card, personal card, telephone activity or support case in Service with one click.
- Call by clicking on the phone number in SuperOffice.
- Call log showing incoming, outgoing and missed calls.
Prices for Phone Integration
Phone Integration is sold on a monthly subscription plan with a 12-month subscription period billed annually
The price per user is DKK 70.00/month. The minimum number for a first order is 5 users.
Technique
Phone Integration is provided for SuperOffice Sales & Marketing and SuperOffice Service on Windows and Web as well as SuperOffice Online. Phone Integration is supported by a wide range of telephony systems, including: TAPI1 (TeleTools), Estos TapiServer 2.2, Estos Procall, IPVision, Flexfone, 3CX Softphone plugin, Aastra BluStar Agent, Broardsoft, CounterPath, Aastra MX-One, Inbuilt software phone, Generic Protocol, Phonero, Telenor, Relatel, TDC and many more. Ask us if your system is supported.
Do you need help?
If you have any questions, we are ready to help you. Write to sales@beezy365apps.com
