Get full focus on customer satisfaction with
NPS for SuperOffice
NPS scores and feedback are critical data in the customer relationship and should therefore be available and visible in your SuperOffice solution.
Get nps.today into SuperOffice
'NPS for SuperOffice' is based on nps.today, which is the leading loyalty tool within operational NPS. 'NPS for SuperOffice' ensures you have a quick overview of the current customer relationship or a given delivery, so you can take proactive and targeted action in your contact with the customer.
With alerts, notifications and tasks directly in SuperOffice CRM Online or SuperOffice CRM installed “on premise”, you can ensure timely follow-up based on customer feedback. With 'NPS for SuperOffice' you can send your NPS questions to individuals or to a selection of people, directly from SuperOffice – automatically or manually.
• Simple and effective measurement of customer experiences
• Ensure that what is delivered meets its own quality requirements
• Automated broadcasts
• Alarms and follow-up on bad experiences
• Overview via dashboards in SuperOffice
Operational loyalty solution
For many, a loyalty solution is still just an annual customer survey. Often with many specific questions and in the worst case simply with NPS as a supplement. Customer surveys and a real operational loyalty program cannot be combined and should be run completely separately.
Your operational loyalty program should be driven by a customer experience radar that measures across the customer experience and should of course always be on. In this way, the loyalty program becomes agile and relevant – all the time and not just at individual or annual measurements.
With your nps.today Integrated into SuperOffice, you can send an NPS survey to individuals or a selection of people created in SuperOffice. This allows you to use real-time feedback for action in all interactions and across the customer experience.
Get full focus on customer satisfaction
'NPS for SuperOffice' is an App that integrates nps.today with SuperOffice. With this App installed, you get a quick overview of the current customer relationship via NPS Score, so you can take proactive and targeted action in your contact with the customer.
With alarms, notifications and tasks directly in SuperOffice CRM, you can now ensure timely follow-up based on the current feedback from the customer.
NPS result shown on the SuperOffice company card
NPS result shown on the SuperOffice personal card
On the NPS Campaign tab, it is possible to select a standard Selection from SuperOffice, as well as which campaign (a question) created in nps.today to send to.
Prices
If you already have an nps.today subscription, the SuperOffice app only costs DKK 1,000 per month, and the prices shown further down do not apply.
If you don't have an nps.today subscription, you can see what it might cost overall here. Below are examples of solution models and prices, but everything is put together to suit your company's needs.
Prices are per server per month – there are NO additional costs, no matter how many user licenses you have in SuperOffice
Starter pack
DKK 2,290
EUR 310
This package is suitable for small businesses or businesses with few clients and includes:
- nps.today with 1,000 surveys per year
- Plug-in for SuperOffice
- 1 hour of NPS Coaching per year
Basic package
DKK 3,430
EUR 470
This package is suitable for medium-sized businesses and includes:
- nps.today with 5,000 surveys per year
- Plug-in for SuperOffice
- SMS module and 500 messages
- 2 survey channels
- 5 NPS for Outlook clients
- 2 hours of NPS Coaching per year
Business package
DKK 5,720
EUR 780
This package is suitable for larger companies with many clients and includes:
- nps.today with 20,000 surveys per year
- Plug-in for SuperOffice
- SMS module and 2,000 messages
- 5 survey channels
- 50 NPS for Outlook clients
- 10 hours of NPS Coaching per year
A complete plug-in solution
Many companies invest both time and money in building and maintaining the integration between their customer systems and their loyalty solution.
With Beezy365's 'NPS for SuperOffice' app, you get a turnkey solution with full integration, NPS graphics and NPS data directly in your SuperOffice.
Key features
• Broadcast with CRM triggers
• All NPS data in CRM
• NPS response in activities
• NPS graphics for a quick overview
• Notifications and follow-up
• CRM dashboards with NPS data
NPS Coach
As part of the solution from nps.today, you also get access to assistance with general implementation, campaign setup, categorization, alarms, expansion to new measurements and general best practices. No one is left to their own devices, and you are always helped along the way.
Get started
It's quick to get started and easy to use. We recommend that you use our attractive consulting package, which ensures maximum return on your investment in NPS for a low fixed price of 10,000 kroner + VAT. Then we'll do it all for you, including training, setup, automation, etc.
Why nps.today
- A pure NPS based platform
- A ready-to-use cloud solution
- Integrated with SuperOffice
- Option for NPS advice and support
Technical requirements
SuperOffice CRM Online
SuperOffice CRM on-premise
SuperOffice 8.4 R04 and later
nps.today
In addition to a SuperOffice license, an active subscription with nps.today is required.
Gain better insight
The NPS method is unique, among other things because you give the customer the optimal opportunity to provide objective but comparable feedback. This is done by not to ask open questions.
With NPS measurements across the customer journey, you can lead and develop based on the NPS score of each customer-facing employee.
NPS in practice
To get the most out of your nps.today loyalty program, it should include three tracks or areas of focus:
An overall NPS program and your overall score
Your overall NPS program is the pure measurement, which is based only on the loyalty measurement. It must not be included in other studies and should never be measured in an actual transaction.
An NPS program for specific customer experiences
Your NPS program for specific customer experiences is measured across the customer journey and in current touchpoints/transactions, and with relevance and timing for the customer, and never too often.
A customer/account-focused NPS program
With a customer/account-focused NPS program (Customer Pulse), you ensure visibility for all customer-facing employees and proactive action in relation to the individual customer. For account managers, NPS response becomes the ideal starting point for both strategic and tactical customer plans.
The possibilities to learn more about customers' experiences and preferences and to deal with customers based on real input are almost unlimited, but for many, an NPS measurement is an annual customer survey, which is carried out because "you have to", without anchoring in the organization and without an action plan for processing the result.
Such a customer survey and a real operational loyalty program are not the same, and the two should be run completely separately. The operational loyalty program should be action-based and measure across the customer experience, and not just be an annual event. In this way, the loyalty program becomes agile and relevant to the entire organization.
Thus, customer feedback, measured at relevant touchpoints across the customer journey, is the optimal basis for tactical customer management, across sales, delivery and customer service.
Free trial period
Getting started with a free trial is quick and easy. Contact us and we'll help you
